Current Employment Opportunities
Chief Operations Officer (COO)
The COO is responsible for planning, leading, directing and achieving business and clinical operational results associated with functional areas as assigned. Ensures CHC/SEIA clinic operations are delivered in an efficient, productive, compliant, effective and patient-centered manner. Provides management oversight for the development of high quality, cost effective and integrated clinical programs that are value based and support patient needs and payer expectations. Ensures efficient services are provided that meet the needs of patients, providers, the public and staff, either directly, or through delegation of responsibility to the management staff. Responsible for the oversight and management of CHC/SEIA operations in a manner that supports a culture of safety, continuous improvement, and respects and values all patients and staff across all sites.
- Bachelor’s degree in healthcare management, nursing, public health, business or related leadership level field of study. Master’s degree preferred.
- Minimum of five (5) years’ experience in healthcare management, three (3) of which were in leadership position.
- Ensure health center operations function in an efficient and effective manner to include but not limited to:
- Clinical operations
- Facilities and environment
- Scheduling and patient health information management
- Close coordination with the Chief Financial Officer (CFO) and other finance and billing leadership/management to include revenue maximization from patient services
- Collaborate with the clinical leadership to ensure CHC/SEIA achieves defined clinical outcomes, and demonstrates best practices in the healthcare services offered.
- Ensure health center operations are managed and perform within regulatory and accreditation standards, corporate polices, quality initiatives and standards, and related measures.
- Collaborate with the organization’s leadership staff [Chief Medical Officer (CMO), Chief Dental Officer (CDO), Director of Behavioral Health and Director of Quality and operational managers] to ensure clinical services are appropriately trained, assessed and prepared to deliver clinical care and services.
- Collaborate with the leadership team to ensure CHC/SEIA demonstrates a professional atmosphere and a culture resulting in positive provider/support staff relations.
- Responsible for ensuring program and corporate compliance with health care policies and procedures, as well as with those external regulatory bodies such as CMS, HRSA, BPHC, FQHC, OIG, OSHA, CLIA and other professional review and standards boards.
- Responsible for ensuring organizational compliance with meeting HRSA 19 Requirements and Patient Centered Medical Home (PCMH) accreditation as they relate to the COO duties.
- Understands and assures compliance of CHC/SEIA with all applicable federal, state and local laws, policies, regulations and special conditions as they relate to the COO duties.
- Assist in development of maintenance and compliance with written policies and procedures regarding operations for CHC/SEIA, including (but not limited to) environment of care, technology, data, facilities, risk management, patient and employee safety, HIPAA, OSHA, and security as they relate to the clinical operations.
- Manager of Director of Business Services; Clinical/Site Managers; Dental Services Manager; and Behavioral Health Manager staff.
- Accountable for physical maintenance of all clinical portions of facilities including cleanliness.
- Assists in annual review of clinical operations safety plan and completion of evaluation process.
- Responsible for ensuring the effectiveness of the day to day operations of the clinical services assisting with the systematic evaluation of the quality and effectiveness of clinic practices and clinical services (including pharmacy, data referral, interpreters, etc.), analyzing appropriate internal and external data and information to identify opportunities for improving services and patient outcomes.
- Assume responsibility for overall clinic patient flow, reviewing patient flow from the patient perspective and initiating changes with staff as appropriate.
- Ensures effective clinical provider scheduling, working with clinical leadership to ensure that production standards of CHC/SEIA are met or exceeded, and for creating, maintaining and updating templates for provider schedules and blocking schedules as appropriate.
- Promotes and monitors regulatory agency standards and customer service expectations for the clinic operational areas, assisting in development, implementation and compliance of Quality, OSHA, Infection Control, accreditation policies, procedures and programs.
- Assists in compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, physical properties. Initiates appropriate changes.
- Collaborates with the leadership team and Director of Quality to assure program criteria (CLIA, OSHA, HIPAA) are met.
- Enhances operational effectiveness, emphasizing cost containment and high quality patient care.
Human Resources Specialist
The Human Resources Specialist will assist the Director of Human Resources with specialized administrative tasks in delivering quality human resource programs to CHC/SEIA. Responsibilities include but are not limited to:
Maintaining all personnel records; compile reports; conduct new hire orientation; maintain employee handbook and orientation materials; prepare/distribute internal job postings; benefits administration. Minimum of Associates Degree in related field required with minimum 1 year of HR experience. HR certification preferred.
Revenue Recognition/Health Plan Credentialing
This is a new, full time position to assist the finance department with new changes in accounting standards regarding revenue recognition and the increased volume of credentialing applications. The successful candidate will be responsible for all aspects of the insurance credentialing and re-credentialing processes for all medical, dental and behavior health providers who provide patient care at the Community Health Centers of Southeastern Iowa, Inc. (CHC/SEIA). Responsible for ensuring providers are credentialed, appointed and privileged with all health plans and 340B pharmacies. Maintain up-to-date data for each provider in credentialing databases and online systems. Post High School training in related field preferred. Minimum 3 years of experience in billing/credentialing or related field required. Certified Provider Credentialing Specialist (CPCS) required or must obtain within 1 year of employment.
West Burlington Clinic
– Full Time
Full time position for a Registered Dental Assistant (preferred) or Dental Assistant Trainee to perform para-professional dental work, receptionist functions, dental radiography and all other essential functions and duties. Monday – Friday within clinic hours of operation. Registered by the State of Iowa as a Registered Dental Assistant (preferred) with 4-hour State Board-approved radiation seminar and certificate to operate dental X-ray equipment; or Dental Assistant Trainee status in Iowa.
Behavioral Health LPN
– Full Time
Monday – Thursday, 7:00am – 6:00pm. Some flexibility required.
The Behavioral Health Nurse (LPN) is responsible for providing support services for the behavioral health professional staff within the limitations of licensure and law. Iowa LPN license required with minimum two years LPN experience required. Two years behavioral health experience (inpatient or outpatient) preferred.
Essential functions and duties include but are not limited to:
- Manage and complete phone calls, walk-ins and late patients needing triaged for behavioral health services. Patients will be assessed appropriately for urgency of care. These conversations will be documented as appropriate in the patient’s electronic health record.
- Coordinate needs of walk-ins, which include behavioral health patients with questions, patients needing to pick-up sample medications and/or prescriptions and document such in patient’s electronic health record. Monitor and manage sample medications ordered by psychiatrist and psychiatric nurse practitioner and prescriptions that are waiting for pick-up by patient.
- Manage and coordinate communication between primary care providers and behavioral health professionals, including appropriateness of consults, same-day in-house referrals, coordinating next behavioral health professional and/or primary care provider integrated visits.
- Oversees appropriate scheduling of behavior health patients in coordination with front desk staff.
- Completes referrals made by behavior health providers, prior authorizations for medications ordered by psychiatrist and psychiatric nurse practitioner and lab or diagnostic testing as assigned.
- Coordinate and manage the Medication Assistance Program (MAP) at CHC by assisting patients in the application process, placing medication orders with appropriate documentation. Medication will be received and dispensed to patients per CHC procedures. All procedures will be documented appropriately in the patient’s electronic health record.
- Attend meetings and be an active member of the behavioral health team.
- Participates in maintaining continuous quality improvement for behavior health services.
- Coordinate and serve as a resource to other CHC staff for emergent court committals of in house patients. Assist primary care and behavioral health providers with the appropriate documentation for the committal process.
- Assist clinical nursing staff with patient flow to minimize patient wait and maximize the efficiency of each patient visit. This can include by is not limited to the following: assist with rooming patients, complete lab tests and/or injections ordered during the office visit, take phone calls, return patient and /or other agency phone calls, assist providers with procedures.
- Work as clinical nurse as needed and as assigned.
West Burlington Pediatric Clinic
Louisa County Clinic
Medical Services Manager
– Full Time
Under the general supervision of the Chief Operations Officer and in close collaboration with the Chief Medical Officer (CMO) and Chief Executive Officer (CEO), this position is responsible for the day-to-day activities, planning, organizing, directing and implementing primary medical and integration of other health programs at the designated site. Position is responsible for ensuring that CHC/SEIA’s medical services provided follow appropriate policies and procedures, clinical standards of care, patient and staff safety, and environment of care guidelines. Ensures that support staff functions including clinical equipment, interpreter services, patient complaints, primary care clinical quality assurance processes are followed. Oversees all applicable facility and vendor operations for the designated site.
Directly supervises medical support staff (including nurses and support staff), and maintains appropriate clinical support staffing for provider staff. Ensures primary care clinical reporting and provider productivity, and all applicable related matters and in close collaboration with the CHC/SEIA Chief Medical Officer (CMO), are efficiently and effectively completed. Matters related to such things as facilities, equipment, provider contract issues, provider licensing/renewals (medical, state controlled, federal DEA, provider staffing plans, provider clinical services/schedule, etc.), community relations (site specific), gross charge setting, credentialing/ privileging and malpractice claim(s) would be coordinated primarily with the CHC/SEIA Chief Operations Officer (COO); and in close collaboration with the CHC/SEIA CMO.
Iowa licensed RN with minimum 5 years healthcare experience; 3 years direct management required.
Patient Services Representative (PSR)/Interpreter
Under the supervision of the applicable manager, performs overall patient registration functions, as required, including but not limited to: answering phones; greeting patients; patient scheduling; patient check-in and patient check-out functions; translate for Spanish speaking patients; and performs medical records activities including filing, pulling and delivering medical records to the proper location and handle the information confidentially.
- High school diploma or GED with preference given for one-year certificate from college or technical school or equivalent employment experience.
- Spanish Interpreter/translating skills
- Knowledge of medical terminology
- Experience in a healthcare setting
- Experience with insurances
RN Support Nurse
This position is responsible for providing medical support services for the medical clinic under the direction of the applicable manager and practice within the limits of the State’s Registered Nurse (RN) License limitations and law. Primary responsibility is to provide medical support services for the assigned medical clinic site, provide back-up support to the Hamilton/Keokuk Triage Nurse by completing assessments for patients calling-in/walking-in that cannot be scheduled, oversee daily operations of the medical services and support CHC/SEIA’s delivery of quality patient care on a daily basis. This RN position would also include assisting the applicable site manager with clinical, administrative and facility duties for the applicable site. Active licensure in the State of Iowa (or Compact State) and Illinois from the Board of Nursing as a Registered Nurse in good standing. Minimum of two years’ experience performing responsibly in a health care setting.